BUSINESS PROCESS  

While we work on any of our client requirements, we have ongoing coordination with the client to ensure that they are satisfied with the progress and to take any changes into account. We seek feedback on a regular basis and integrate this into the development process along with risk and quality management.

Methodology

We believe in very systematic approach in whatever assignments we work upon. Obviously, when it comes to BPO we are more careful about adding value to systems and processes of our clients. And our success as a BPO service provider is achieved with the help of very thoughtfully designed BPO Roadmap, which comprises of 3 stages.

Requirement Analysis

-Understand Client Business

-Understand the processes to be outsourced

-Study documentation

-Workout solution & costing

-Client acceptance

Transition & Implementation

- Design process implementation plan

- Design operation plan

- Client acceptance

- Arrange suitable resources

- Implement the systems

- Testing

- Client acceptance

- Handover to Operations

Ongoing support

- Service delivery as per operation plan

- Follow QA guidelines in routine

- Timely Reporting to client

- Enhance performance efficiency continuously through practice & learning

Risk Management